Please read these terms carefully before using our platform.
By accessing or using Certus Enterprise, you agree to these Terms. If you do not agree, you must not use our platform. We reserve the right to amend these terms with notice posted on our website.
Certus Enterprise is a trading name of Certus Holdings LTD, a company registered in Kenya, operating an e-commerce platform delivering quality products within Kenya and internationally.
You must be at least 18 years of age to create an account. You are responsible for maintaining the security of your credentials and providing accurate information. We may suspend accounts that violate these terms.
All prices are in Kenya Shillings (KES) unless stated otherwise. Prices are subject to change. We reserve the right to cancel orders where product information was incorrectly listed due to technical error — affected customers receive a full refund.
We accept Paystack (M-Pesa, Visa, Mastercard, Airtel Money), PayPal (USD), and Pesapal. Your order is only confirmed and placed after successful payment. Unpaid orders are not processed or dispatched. We do not store your card details.
Delivery fees are calculated per order. Estimated times are indicative. We are not liable for delays caused by third parties. Risk of loss passes to the buyer upon delivery. Accurate address information is the customer's responsibility.
Returns and refunds are governed by our Return & Refund Policy, which forms part of these terms. We comply with the Kenya Consumer Protection Act (2012).
All content on this platform is the property of Certus Holdings LTD or its licensors and is protected by Kenyan and international IP law. Reproduction without prior written consent is prohibited.
Our total liability shall not exceed the amount paid for the specific order giving rise to the claim. Nothing limits liability for death or personal injury caused by our negligence, or for fraud.
These terms are governed by the laws of the Republic of Kenya. Disputes are subject to the exclusive jurisdiction of the Kenyan courts. For international customers, we honour applicable consumer protection rights.
